Upon our return trip from Cuenca to Austin, Kim and I stayed at the Hotel Oro Verde in Guayaquil again. Upon check-in, we were given warm, mint scented towels and fresh juice to take away the humidity and heat of the city. This time we stayed in the Oro Verde Suite and were delightfully surprised at the glamorous and stately attributes of the suite.
We met and talked with Mr Xavier Polastri, the “Gerente de Recepcion” or the Front Desk Manager. Not only was he very gracious, but he showed us to our suite personally and ensured us that our every need would be met.
He gave us the key, made sure we were comfortable and bid us a pleasant stay. I thanked him and stepped back to take it all in. Kim decided to rest her weary bones and stretched out on the couch in the living area of the suite. I had to step into the guest bath.
Notice the fresh red roses on the dining table. I had to look at the rest of the suite and started to venture into the other rooms when the doorbell rang and an attendant brought a bottle of wine, two glasses and a handwritten thank you letter, from Mr. Vasco Baselli, the “Gerente General” or the General Manager of the hotel. I cannot remember the last time I received a handwritten note and one so warmly written.
Additionally, we were brought a bowl of fruit, chocolates and personal service for our IT issues. We settled in and decided to try out the private dining area on the eighth floor, stocked with all kinds of tasty snacks, sandwiches, cheeses, fruits, breads and pastries. We loved the offerings and satisfied our hunger. Returning to the suite I had to take advantage of the wonderful bath facilities with multi-head shower and huge tub.
I wanted to spend the entire night in this fascinating shower. After being totally spoiled in this unbelievable shower I continued to the vanity. The exterior double sinks had every accessory one could fathom. Any toiletry you forgot was in place.
It was time for bed as Kim and I had an early 3:00 AM wake up call to make the shuttle and return flight to Austin. Kim remarked that the bath and bedroom area was larger than ours at home. It was very spacious and nicely appointed with a huge king size, palatial bed.
The wake up call came at exactly 3:00 and sadly we were leaving Ecuador returning to reality, jobs and our lives in Texas. The Hotel Oro Verde is a member of The Leading Hotels of the World and I feel positive that the guest treatment would be comparable, in any of the chains many luxury hotels around the world.
We were treated so kindly and the generous management of the Hotel Oro Verde is to be commended for such excellent customer service, cleanliness and a desire to please their guests. I have never been treated so royally and have stayed in major hotels across the world. Thank you sincerely for a “Memory Making” visit.