Nomadic Texan

I recently participated in a FAM/Press trip to Thailand and Malaysia. I have been to Thailand many years ago, but never to Malaysia and I always get excited when my destination is SE Asia or that part of the world. I love the people, the food and the culture in this part of the world and was profoundly enthusiastic over the impending trip. I received my itinerary and saw that we would be visiting many 5-star hotels, one of the world’s top 50 restaurants. The basic theme was culinary and spa events. My cup of tea for sure! Our Airline of choice would be Thai Airways. Its slogan is “Smooth as Silk”. Little did I know that this airline would soon capture my heart!

Thai Airways Logo

I flew my old stand-by American Airlines from Austin to Los Angeles and the service was typical and fairly unremarkable. One does not fly this airline to be impressed. If you live in Texas as I do, then you more than likely fly American, as many cities are hubs for American and American Eagle in smaller towns. Such is the case in Austin. The majority of the flights out of Austin are on American Airlines.

I landed at LAX, gathered my bags and started to walk out the door towards Tom Bradley Terminal, which houses the International flights and bumped into Mary Jo Manzanares, one of the other Travel Bloggers going on the trip. She is an elite blogger, director of #TBEX and a stewardess in her spare time. We walked together and made contact inside the terminal with our group.

The Group Outside of The Star Alliance Lounge

I learned the group would be three travel bloggers, three print media writers and a representative from Thai Airways, Tourism Authority of Thailand, Tourism Malaysia USA and Saeshe the advertising company that put the trip together and organized the itinerary. We were quickly whisked upstairs to the Star Alliance Lounge. Having visited many Admirals Club locations I was knocked over by the offerings and easy access to WiFi at the Star Alliance Lounge. This was my wonderful Thai lunch with my choice of noodles, veggies and chicken.

Lunch at the Star Alliance Lounge in LAX

I boarded in Economy for the first leg of our flight to Seoul from LAX. I was surprised, as the width of the seat was comfortable and had to be at least three to four inches wider that my usual seat in economy in American. All seats had video screens for viewing movies, playing games, etc. The seats leaned back with hardly any intrusion into the seat behind. I love that aspect of the plane.

I absolutely hate it when the passenger in front leans so far back that you cannot get out of your seat to move around. Given the 12.5 hour flight to Seoul South Korea; we had the opportunity to eat three different meals, but I could only handle two. Prior to the meal the stewardesses and stewards hand you a very warm washcloth to clean your hands and face with. It is very stimulating I must say. This was my first meal in economy, a curry pork dish with a shrimp appetizer.

My Economy meal on Thai Airways

Remember this is in Economy. It was fantastic and I ate every bite, as if I hadn’t eaten just before boarding at the Star Alliance Lounge. One of the first things I noticed on Thai Airways is the smiles of their people. I am not used to this on my domestic flights with airlines in the US. The majority of the stewardesses and stewards are just going through the motion and appear to be waiting for retirement in most cases. Not only do you visualize the smiles on Thai Airways, but you get the idea they are genuine and the employees really want to help you.

An Ever Present Smiling Face on Thai Airways

They continually walk the aisles and ask for your needs, unless you are sleeping and they respectfully leave you alone if that is the case. Another factor to consider is that all alcohol is no charge if you are 18 or older, regardless of seating class. I couldn’t believe this given what my old stand by airlines charges for one beer. Many passengers took advantage of this, but I did not see any that became inebriated, so I am guessing they “control” the flow to a certain degree.

One’s drink service (mine was water and Coca-Cola) is continuous and non stop as long as you desire. Its not like my normal American service where you get your one drink and the airlines personnel sit for the remainder of the trip, consuming first class meals and all the beverages they can ingest. The Thai Airways people work their rear ends off the entire flight. We landed in Seoul. South Korea has a strange policy and all passengers have to deplane and go through customs and security. I don’t get it but it is what it is!

Our Thai Airways Plane in Seoul Korea

On the first leg of our flight from LAX to Seoul I got the short straw. I rode as stated previously, in the Economy section. On the second leg from Seoul to Bangkok we all traded out, as there were several spots in Business class, that we used on both legs. This leg I flew in Business Class. Thank you Thai Airways for this experience. Business class is a drastic difference and the seats are wonderful. You can get a massage with one of the seat settings or adjust the seat to your liking and lean back as far as you like, without intruding on the people behind you. This is a photo of the controls. Notice the very front icon states bed. They really mean it, as your seat folds down completely and turns into a flat bed. Oh so good on long flights with major time zone variances.

The Seat Controls with a Massage and Bed Icon

So what were the meals like in business class you ask? Each passenger had an appetizer, an entree, a cheese and fruit tray and a desert. Not just once but twice on the longer legs. I was fortunate and received the Business class allocation for the return trip from Seoul to LAX. It was heaven. This is just an example of my dishes and courses served.

My appetizer in Business Class

My Entree (Shrimp Curry) in Business Class

A Cheese and Fruit Plate

Desert in Business Class

As the flights transpired I noticed that the Thai Airways personnel remained very active and were always there to pick up your empty glass or food tray. You didn’t have to wait for 45 minutes like on domestic airlines, to have someone retrieve your finished product. They never stopped working and passengers were all treated like royalty, regardless of the seating class I was in. This wasn’t my expectation, given normal transgressions on domestic flights in the US.

I have saved my finest point until last intentionally and one that may or may not effect you personally. Traveling frequently and consuming as much as I do with drinks and food, its only natural that I have to use the facilities. The good news is there are ample amounts of facilities, regardless of seating class on Thai Airways. As you know on domestic flights one has to literally wade through the swamp, referred to as a bathroom on flights. You know what I am talking about and how bad they get on flights over let’s say 3 hours long. What did the Thai Airways personnel do you ask?

I will gladly tell you as I saw this with my own eyes. They literally clean the restrooms from top to bottom on a regular basis. I am not talking every four hours or so. I am talking like almost between every passenger or as quickly as possible. They take a sanitizer and clean the walls, the toilet seat, the sink and yes even the floor. I was blown away when I turned the corner and saw a stewardess with plastic disposable gloves wiping down the floor of a restroom. They even fold the toilet paper just like in hotels.

Thai Airways may charge a little more than other airlines, but if you consider their service, their warm friendly personnel, the amazing food in all seating classes and the free alcohol, I think that their premium is not that much to ask. It is offset with your comfort and well being. I know this, I have found a new airline that I will go out of my way to fly from now on. They are far superior to any other airline I have ever flown in my forty plus years of flying. Thank you Abha Wangpaichitr for allowing me to experience your wonderful airline and for showing me that good old fashioned customer service, is still alive in the airline Industry! I will fly you again and again, when the opportunity arises.

Abha Wangpaichitr Thai Airways Representative

*** My trip to Thailand and Malaysia was sponsored by Thai Airways, the Tourism Authority of Thailand and Tourism Malaysia USA. All opinions are solely mine and as always generated without any influence.

American Airlines Waiting to Take Me to Ecuador

Yesterday I posted a blog post, which stated how unhappy I was with American Airlines and how I was discriminated against on my return flight from Guayaquil Ecuador to Miami. I was totally humiliated. I received a phone call from the executive office and my issue was resolved, after we discussed the situation.

Thank you American Airlines for doing the right thing for a 40 year loyal passenger. Most of all thank you to my social media supporters for helping with the campaign #AAFixItNow. Without you I am more than positive the resolution would never have had wings!

This is a “customer complaint” I wrote to American Airlines on September 16th after I got back from my most recent visit to Ecuador. I was assigned a complaint number via Twitter, the only arm of their customer service department that apparently cares to attempt to resolve their issues.

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“For over 40 years (yes I am that old and still kicking) I have been flying American Airlines. I grew up in Arlington Texas and as there has always been access to this Airline in the DFW metro area. The headquarters has been located there since 1979 . Until 1973 when the airline transferred to Dallas/Ft Worth International Airport, my flights primarily went out of Love Field in Dallas. It was an ordeal to use this airport and no one was more thankful than me when, DFW opened in early 1973.

As a buyer with Six Flags amusement parks I had the great fortune of traveling to SE Asia for two months each year and to all the major trade shows in the US annually. I used the airlines quite a lot. In fact I am approaching the million mile level with your airline and have always been treated great. I have a myriad of friends that have worked as Stewardesses and at the Ticket Desk for American Airlines over the years and was always proud that they headquartered in my backyard.

Recently I have noticed a complete reversal in service, attitude and courtesy among the majority of the employees. I am not sure if its the merger with US Airways or what. My most recent flight from Guayaquil to Miami, was an example of this. Its bad enough you have to get up at 2:30 AM to get to the airport, buy having transpire what happened to me was beyond belief on this flight.

Breakfast for a $949 ticket!

We were served this amazing breakfast. After all I paid $949 for this ticket and it proudly announced breakfast would be served on the flight itinerary. If you count there are 3 bites of pineapple, 5 bites of watermelon,one grape, a sandwich and either jam or butter to apply to your bread. I was awestruck by the quality. After downing the fruit in about two bites, I opened the sandwich and found this.

Breakfast Sandwich for a $949 Ticket

There was one measly slice of ham that had to weigh .25 ounce and a slice of cheese that had to weigh .30 ounce I am guessing. I had to laugh to keep from exploding. After consuming this wonderful nutritious meal I was overcome with the Grand Amoeba, more commonly known as Montezuma’s Revenge. I looked to the rear of the coach and there had to be 12 or more people in line. I got up (I was in 3 or 4 rows back from first class) and went to the first class area to use the restroom. A nice young man (Steward) named Art stepped up and told me it would be two seconds before it was free, as the crew was using it.

I asked him if he was sure it was going to be two seconds and he replied well maybe three seconds. I laughed and returned to my seat squirming. When it was apparent the lavatory was free, I got up to go to the first class again and lo and behold a stewardess with short silver hair started walking to me, pointing her finger in my face and telling me I had no right to use this facility and would have to return to the rear lavatory, which now had 15 or more people in it. I was extremely upset, as this same lady had allowed no less than 10 to 12 “coach” passengers to use the first class facilities prior to me and carried on a conversation with some of them, as they waited.

As I returned to get in the massive coach line, a wonderful stewardess that had seen the entire episode apologized to me and tried valiantly to calm me down. I believe her name was Kathy. Tall lady with 29 years experience she told me, blond hair and a fantastic disposition. She helped keep me out of trouble! It helped somewhat.

My issue is that I was the only individual that this lady would not allow to use the facilities and why she chose me to discriminate against is beyond me. I am not sure if it was my age, my beard, my Hawaiian shirt or my Panama Hat, but she obviously felt compelled to reject me and only me. I was embarrassed beyond belief and cannot tell you how much I wanted to tell this lady off. I knew if I did that I would more than likely wind up in jail in Miami and chose to write you, the management about this incident.

I intentionally watched her actions, after disciplining me in front of the entire coach passenger population and she continued to allow other coach passengers to use the first class restroom. I was furious. She again stopped before the curtain and carried on a conversation with a coach passenger, then allowing him to use the first class facilities.  I am mortified that I was singled out, especially since I was very sick to my stomach and barely got to the coach restroom without having an accident in my pants!”

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As of today October 9, 2013 I have received no response, no apology or no solution to my discrimination. I am perplexed and very disenchanted that American Airlines has chosen to completely ignore this situation and has made no contact with me to attempt a resolution. I am asking my travel and food bloggers friends to use social media and blast this over all your platforms, until they decide to address this issue. I appreciate any and all help. Please use the hashtag:

       #AAFixThisNow!

Thank you kindly in advance for your help and support!!!